Payments & Fraud Analyst

ABOUT US

Chiliz is a global fintech and blockchain company behind Socios.com the world’s first fan voting and rewards app. We have partnered with some of the most recognizable sports and esports brands in the world -  Paris Saint-Germain, Juventus, Atlético de Madrid, OG, AS Roma, Galatasaray, Club Atlético Independiente, Manchester City FC, FC Barcelona, UFC, Apollon Limassol FC, Team Heretics and many more, to provide a blockchain-backed solution to boosting fan engagement. Our diverse and extraordinary team - that spans 20+ nationalities - are the driving force behind our success with creative thinking at the heart of anything and everything we do.

 

OUR BRANDS & CHANNELS

Chiliz ($CHZ) is our digital currency for blockchain-backed platforms and products, as well as mainstream users, which powers Socios.com.

Socios.com is the world's first fan voting and rewards platform. We produce digital assets called Fan Tokens for our partner teams, which fans use to vote in team-specific polls to earn rewards and once-in-a-lifetime experiences. 

Chiliz.net is a first-of-its-kind mobile and desktop crypto exchange for sports & entertainment products.

 

THE ROLE

Due to the continued growth and success of Chiliz & Socios.com, we’re now looking to recruit an experienced Payments & Fraud Analyst to join our growing team. Reporting to our Payments & Fraud Manager you will be responsible for monitoring all customers transactions to proactively minimise fraud trends through regular analysis of their accounts. If you have an eye for detail, great investigative skill and a desire to learn about new products and an exciting industry, we want to hear from you!


Responsibilities & Duties

  • Monitoring registrations, account activity and transaction records to identify unauthorized transactions and fraudulent accounts with the aim of minimising the financial risk to the business;
  • Observe customer transactions to identify fraudulent activity such as compromised accounts, friendly fraud, theft/identity theft and more;
  • Evaluate fraud risk and take appropriate action by using experience and judgement on potentially fraudulent activity;
  • Determine existing fraud trends by analysing accounts and transaction patterns; 
  • Investigate and resolve issues related to money transfers, including reconciliation of transactions;
  • Generate suspicious activity reports and risk management reports for Managers;
  • Maintain records including Know Your Customer (KYC) and Enhanced Due Diligence (EDD) documentation;
  • Handling of Chargebacks and Notifications of Fraud from our payment partners; 
  • Assisting 1st line support with Payments & Fraud related contacts; 
  • Review and verify customer documents for authenticity;
  • Assist internal teams with any queries;
  • Any ad hoc request handed down by management;

Requirements: 

  • Proven experience within a Payments & Fraud role. 
  • Must be meticulous, a self-starter who takes initiative and must possess good analytical and problem-solving skills. 
  • Must be fluent in English.
  • Any other languages (Spanish, French, Italian or Turkish) would be considered an asset.
  • Crypto knowledge is not a requirement but desirable. 
  • Available to work evenings and weekends.

WHAT WE OFFER

From working with some of the biggest and most recognisable sports teams in the world to creating unforgettable fan experiences, all while using blockchain technology, it’s never a dull day here at Chiliz. 

You have the flexibility to split your time between working from home or from one of Malta’s most spectacular offices at the heart of Gzira, minutes away from the shopping and entertainment hub of the island and with iconic views of Valletta. 

We’re an extraordinary multi-cultural team spanning 20+ nationalities with ideas as diverse and interesting as we are. Professional and personal development are very important to us. Together with a supportive and collaborative working environment and great company perks, above all, we give you the chance to be a part of the future.